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Return Policy

At this time, we cannot accept returns. However, we always strive to ensure the satisfaction of our beloved customers.

Every product is carefully inspected before it is shipped. If your package arrives damaged or you receive the wrong item, we’ll gladly send a replacement.
Please email us at
contact.lovecinn@gmail.com within 48 hours of delivery.

Your email should include:
  • Your name
  • Your order number
  • A clear photo of the damaged or incorrect items

Please do not throw away any packaging until we confirm whether USPS will need to retrieve it. Photos help us file a claim and make it right as quickly as possible.

Processing & Shipping

Enjoy free shipping on all orders over $100 — no code needed.

Every order is packed with care, and we always want your package to arrive safely and on time. Please double-check your shipping information at checkout. Once an order is placed, changes may not be possible.

Here’s what to expect once your order is placed:

  • Orders are processed within 3 to 5 business days, excluding Sundays and holidays.

  • All packages ship from Gaithersburg, Maryland via USPS.

  • Once shipped, delivery takes 2 to 5 business days.

  • You’ll receive tracking info by email, usually active within 24 hours.


During peak seasons or holidays, USPS may increase shipping rates and experience slight delays. If you’re ordering for a special occasion, we recommend ordering early just in case.

 

Shipping rates vary by weight, but we like to keep things simple and transparent, with no surprises. Here’s a quick breakdown.

 

Shipping Rates:

  • 0 – 0.86 lbs — $5.65 (Usually covers up to 5 wax melts/shipped in a protective poly-bubble mailer).

  • 0.87 – 4.34 lbs — $7.65 (Usually covers 1 to 4 candles and/or wax melts).

  • 4.35 – 6.99 lbs — $10.65 (Usually covers 5 to 7 candles or a mixed order).

  • 7.0 lbs and up — $12.45 (Usually covers 8 to 11 candles or a large mixed order).

  • Orders over $100 — FREE! (Any weight — we cover the shipping cost).


We are not responsible for packages once USPS marks them as delivered. If your package goes missing, check with your local post office first. If needed, you may file a USPS claim and report the loss to your local police department.

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